Frequently asked questions
Find answers to common questions about ordering, delivery, products and returns. For details specific to your order, check your order confirmation and the information shown at checkout.
How can I check delivery costs and estimated delivery time?
Available delivery options, costs and estimated delivery times are shown at checkout before you place your order.
How can I track my order?
If tracking is available for your order, you’ll find the details in your dispatch confirmation email.
Can I change or cancel an order?
Please get in touch as soon as possible if you need to change or cancel an order. Changes may not be possible once an order has been processed or dispatched.
What payment methods can I use?
Payment methods available for your order are shown at checkout.
How do I know which product is right for me?
Check the product page for its description, specifications and any compatibility information before ordering.
How do I make a return?
Check the store’s returns and refund policy for eligibility and instructions. If you need help with a specific order, contact the store and include your order number.
What should I do if my order arrives damaged or something is missing?
Contact the store with your order number and a description of the issue. Photos can help explain any damage.
How can I get more help?
Use the store’s contact page to get in touch, and include your order number if your question is about an existing order.